Chulani
Promotional Products Company - USA |
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Training Document
TIPs Document FAQs Document
Customer Service Training Document
#1
The more you read the more you will understand....please
read many times.
Chulani Promotional Products is a manufacturer of promotional
products, commonly also known as advertising specialty products......Chulani
sells its products through distributors who in turn sell our products to
their customer (the end user)....Distributors prefer a catalog that they can
take to their customer that does not have the suppliers name or contact
information so as to be protected against their customer bypassing
them and coming to us directly.....and so our catalogs do not have our name.... solely our ASI
identification number through which distributors can find us. Discount Codes R discount codes mostly apply to products, and T and V discount codes apply to charges.....discount codes are usually found on the web and in the catalog to the left of the price grid. When giving prices give prices with
discount codes ....... price grid and example shown below for a product:
Additional Location Charges -> All our prices include a 1 color imprint in 1 location on the
product.....however if the customer would like a 2nd location imprinted then
there will be an additional charge of $0.25/piece net since the product has
to be run a 2nd time through the machine...and there will also be a 2nd setup
charge to set the 2nd location up for printing....similarly if he would like
a 3 location imprint then there would be 2 additional location run charges
of $0.25/piece net. (the first color is already included in the price), and 3
setup charges. Additional Color Charge -> Similarly if a client would like a 2 color logo there would be an additional color run charge of $0.25/ piece net and 2 setup charges....(the first color print is already included in the cost of the item)....and for a 3 color logo there would be 2 additional color run charges each of $0.25/piece net and 3 setup charges. Example when a customer asks for a
price for 100 pieces of the above product printed with a 2 color logo this is
how you would give the price: Explanation Of Other Charges
Setup Charge $45/v or $55/V
->
Net Cost $36.00 or $ 44.00 ->
E-Proof Charge $8.00 Net->
Also
known as paper Proof Charge....A illustration line drawing is created of the
product and sent to the client showing how the logo will appear on the product....Client will check
both the positioning and the logo itself to make sure there no errors before
approving it....production will only be started after client has approved the
proof in writing.
Sample Proof $50.00/T ->
Net Cost $35.00 Overrun Sample -> Cost of
Item + shipping -> A overrun sample is made at the request of the
customer....the print department will produce the whole order and then 1
extra to send to the distributor...usually orders are shipped directly to the
end user (customers customer) and sometimes the distributor would like to see
how the came out....so he will request an overrun sample....distributors are
only charged cost of item + shipping. Below minimum charge -> $25/00 Net-> A below minimum charge is charged when the client request a quantity below our minimum amount....our minimum amount is the first column quantity...in the price grid below the minimum would be 100 pieces, so if the client wanted only 50 pieces then he would pay a below minimum fee of $25.00 net for the order. 100+ 250+
500+ 1000+ 2500+
5000+
Rush Charges -> See Grid ->
When a client wants an order faster than our normal production time a rush
charge will apply...in order to see if a rush charge applies we need to first
calculate how much production time we will have....begin by asking the client
these questions 1) when will we receive his order, 2) when will the client
like his order shipped....in many cases they will just give you the date they
need the order....in that event then ask them if their order could ship by 1
day air service....if ok then write the dates and put the client oh hold
while you calculate the number of production days we will have....then refer
to the price grid to see if a rush charge applies....then quote to the client
adding the rush charge to the quote PMS
Color Match Charge.-> PMS stands for Pantone Matching System,
the company that creates colors....all printers carry the PMS color chart and
so it makes it easy for companies to request a certain color identifying it
by the unique PMS number.....since there are thousands of shades in each
basic color it would be impossible to stock up on all the inks....but
fortunately most inks can be made with a formula that we have....however
making an ink is time consuming and expensive...therefore for each color that
is not one of our standard colors there is a charge of $50/T....Most popular
colors are carried by us as standard colors, to see our standard colors chart
click here. Artwork requirements In the graphics industry there are many programs that are
used to design art....however the most popular one is Adobe
Illustrator.....we prefer our art files as ESP or PDF illustrator files as
they are of the best quality. Other Documents You Should Read...
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